Booking Terms and Conditions
These terms govern booking requests submitted through the Samala Hotel Jakarta website. Please read them before submitting your request.
Last updated: 29 August 2026
Room Rates
| Room Type | Room Only | Including Breakfast |
|---|---|---|
| Deluxe King | IDR 450,000 | IDR 550,000 |
| Deluxe Twin | IDR 450,000 | IDR 550,000 |
| Executive Suite | IDR 700,000 | IDR 800,000 |
- All rates are quoted in Indonesian Rupiah (IDR), per room per night, and are nett inclusive of government tax and service charge.
- Breakfast rates cover a maximum of two persons per room.
- Rates and terms are subject to change without prior notice.
Occupancy
The published rate applies to a maximum of 2 persons per room. A maximum of 3 persons may occupy one room with the addition of an extra bed, subject to availability and applicable charges.
Children Policy
Children aged 6 years and under stay free of charge when sharing existing bedding with their parents. Guests aged 7 years and above are considered adults and are subject to the applicable extra person charge.
Extra Bed
| Extra Bed | Rate per night |
|---|---|
| Without breakfast | IDR 190,000 |
| Including breakfast | IDR 250,000 |
- Extra beds are subject to availability and must be requested at the time of booking.
Check-In and Check-Out
- Standard check-in time is 14:00.
- Standard check-out time is 12:00 noon.
Early Check-In
Early check-in before 12:00 noon on the day of arrival, subject to room availability, at the following charges:
| Room Type | Charge |
|---|---|
| Deluxe King / Deluxe Twin | IDR 162,500 |
| Executive Suite | IDR 300,000 |
Late Check-Out
Late check-out is subject to room availability and is charged as follows:
| Room Type | Until 15:00 | Until 18:00 |
|---|---|---|
| Deluxe King / Deluxe Twin | IDR 162,500 | IDR 325,000 |
| Executive Suite | IDR 300,000 | IDR 600,000 |
- Departures after 18:00 will be charged as a full additional night at the prevailing room rate.
Booking Procedure
Upon submission, your request is forwarded to our Reservations team, who will contact you as soon as possible and in any case within 24 hours to verify availability, confirm the total amount payable, and finalise your reservation. Your booking is considered confirmed only after you have received written confirmation from our Reservations team.
Payment
No payment is collected through this website. Payment arrangements are made directly with our Reservations team following confirmation of your reservation. Settlement by bank transfer in advance of arrival is available; for other payment methods, please enquire with our Reservations team.
Where payment is made in advance, the reservation is treated as a guaranteed reservation and the cancellation terms set out below shall apply.
Blackout Period
Cancellation and No-Show Policy
1. Booking requests
A booking request submitted through this website is an enquiry and does not constitute a confirmed reservation. It carries no financial obligation and may be withdrawn at any time before confirmation. No payment is collected through this website.
2. Confirmed reservations
A reservation becomes confirmed only upon written confirmation issued by our Reservations team. The confirmation will state the room type, dates, total amount payable, payment arrangement, and any conditions specific to that reservation. Where the terms of the written confirmation differ from this page, the written confirmation shall prevail.
3. Unguaranteed reservations
A confirmed reservation for which no payment or deposit has been received is held until 20:00 on the scheduled arrival date. Guests expecting to arrive later are requested to notify the hotel in advance. Rooms not claimed and not notified by that time may be released for resale without charge to the guest.
4. Guaranteed reservations
A reservation is deemed guaranteed once payment, a deposit, or a corporate guarantee has been received by the hotel, whether by bank transfer or by any other method arranged directly with our Reservations team. Guaranteed reservations are held for the entire scheduled arrival date and are not released at 20:00.
5. Cancellation and amendment of guaranteed reservations
Amounts paid in respect of a guaranteed reservation are non-refundable, in whole or in part, regardless of the date of cancellation.
A guaranteed reservation may, however, be transferred once to alternative dates, provided that the request is received by the hotel no later than three (3) days prior to the scheduled arrival date. Any such transfer is subject to room availability on the requested dates, and any difference in the applicable room rate shall be payable by the guest. Amounts paid are not refundable where the revised reservation is of lower value. Subsequent requests to transfer dates are at the sole discretion of the hotel.
6. No show
Failure to arrive on the scheduled check-in date without prior notification shall be treated as a No Show, and the following shall apply:
- For unguaranteed reservations, the reservation is cancelled in full and all rooms held are released. No charge is raised.
- For guaranteed reservations, a charge equivalent to 100% of the total reservation value shall apply, and any amount already paid shall be forfeited in full.
The hotel reserves the right to decline future booking requests from guests with a record of No Show.
7. Early departure
Guests departing before the scheduled check-out date remain liable for the full value of the original reservation. No refund is granted for unused nights.
Contact
Reservations: reservation@samalahotel.com
Telephone: +62 21 2252 3780
Rates and terms are subject to change without prior notice.
